Liberty National Bank: Expect the Best.  
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We want to know how well we’re doing, and where we need to improve. Please take just a few minutes to rate our service and performance.

Thank you!
Please rate us on the following characteristics by checking
HIGHER numbers for BETTER scores and
LOWER numbers for WEAKER scores.

SERVICE How do we score?   How important is this to you?
1 Courtesy of our employees 4 3 2 1 4 3 2 1
2 Speed of our service 4 3 2 1 4 3 2 1
3 Knowledge of our staff 4 3 2 1 4 3 2 1
4 Professionalism of our staff 4 3 2 1 4 3 2 1
5 Hours of operation 4 3 2 1 4 3 2 1


LOCATIONS How do we score?   How important is this to you?
6 Convenience of locations 4 3 2 1 4 3 2 1
7 Security of offices 4 3 2 1 4 3 2 1
8 ATMs/Drive-thru convenience 4 3 2 1 4 3 2 1
9 Parking 4 3 2 1 4 3 2 1


PRODUCTS & SERVICES How do we score?   How important is this to you?
10 Checking accounts 4 3 2 1 4 3 2 1
11 Savings/CD accounts 4 3 2 1 4 3 2 1
12 Loan products 4 3 2 1 4 3 2 1
13 Internet Banking 4 3 2 1 4 3 2 1
14 Internet Bill Pay 4 3 2 1 4 3 2 1
15 Mobile Banking 4 3 2 1 4 3 2 1
16 Account Statements 4 3 2 1 4 3 2 1
17 Do you use Money Concepts as an Investment Alternative? YES NO
18 What other Products or Services would you like offered?
 
 
 
OVERALL SATISFACTION  
19 What’s your overall satisfaction? 4
Very satisfied 		3
Satisfied 		2
Dissatisfied 		1
Very dissatisfied
20 Would you recommend us to a friend? YES MAYBE NO
21 Will you consider us for your next loan? YES MAYBE NO
22 Will you consider us for your next new deposit account? YES MAYBE NO
23 How does our service compare with other financial companies you use? BETTER SAME WORSE N/A
24 How does our service compare with other companies in general? BETTER SAME WORSE


MARKETING INFORMATION
25 What is the best way to inform you about special promotions for banking products or services?
  Please mark the way that is your first choice: Please mark the way that is your second choice:
  Website Website
  Email Email
  Newspapers Newspapers
  Radio Radio
  Statement stuffers Statement stuffers
  Billboards Billboards
  Lobby displays Lobby displays
  Bank employees Bank employees
  Social media (Facebook or Twitter) Social media (Facebook or Twitter)
  Other (please specify): Other (please specify):
 



26 Do you currently listen to the radio?
  Yes No
27 If yes, please indicate your first and second choice in radio listening.
  Please mark the station that is your first choice: Please mark the station that is your second choice:
  WKTN (95.3 FM) WKTN (95.3 FM)
  WPKO (98.3 FM) WPKO (98.3 FM)
  WBLL (1390 AM) WBLL (1390 AM)
  T102 (102.1 FM) T102 (102.1 FM)
  Other (please specify): Other (please specify):
 



28 Do you currently receive a newspaper?
  Yes No
29 If yes, please indicate your first and second choice in local newspapers.
  Please mark the newspaper that is your first choice: Please mark the newspaper that is your second choice:
  Ada Herald Ada Herald
  Bellefontaine Examiner Bellefontaine Examiner
  Columbus Dispatch Columbus Dispatch
  Kenton Times Kenton Times
  Lima News Lima News
  Marysville Journal-Tribune Marysville Journal-Tribune
  Other (please specify): Other (please specify):
 



 
  Your Comments (Optional):
 
 
 
IF YOU DON’T MIND, PLEASE TELL US ABOUT YOURSELF:
1 What is your age?
  Under 24 24-34 35-44 45-54 55-64 Over 65
2 What is annual family income (thousands)?
  Under $20 $20 - $39 $40 - $59 $60 - $79 $80 - $99 Over $100
3 Do you have a personal loan with us?
  YES NO
4 My accounts are primarily:
  PERSONAL BUSINESS OTHER
5 My branch location is:
  Ada
  Bellefontaine
  Kenton
  Marysville
 
THANK YOU FOR TAKING THE TIME TO GIVE US YOUR OPINION!
 
 

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